Can I use the same driver over and over, or do I have to use a different driver every time?
If you meet a driver that you’d like to keep working with in the future, you can always add them to your Preferred Network and directly send them your orders to their account. As a new carrier, you can expect to work with multiple drivers as you get started and as you work to build up your Preferred Network.
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Can I get a temporary driver?
Yes! You can use Relay to get a temporary driver for your truck. As soon as your membership is paid for and your account is created, you can begin hiring creating dispatch orders from your computer or your phone.
Can I get a full-time permanent driver?
Yes. On your Relay web portal you'll be able to see which drivers want to work with you permanently.
Are you guaranteed a driver?
If you are a newer carrier, we typically recommend that you should place their orders 48-72 hours in advance to ensure that drivers have enough time to view and accept the run. Runs posted 48 hours in advance currently have a 95%+ acceptance rate.
Are there permanent drivers I can hire?
Yes. You can view drivers who want to work permanently with you right from your web portal.
How long can I keep a driver out on the road for?
Since you are hiring the driver and the driver works for you, that is between you and the driver. However, drivers typically like to stay out for 7-8 days at the time.